Unfortunately we can't issue exchanges or refunds after a purchase has been made.
Tickets - We're unable to replace lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place.
Postal Delivery:
Most orders are despatched within 24 hours. Delivery times vary depending on where you are located:
UK: 1-2 days. Europe (EU): 6-8 days. Europe (non-EU): 8-14 days. Rest of the world: 7-12 days
We will send you an e-mail confirmation of each order, stating the items ordered and the total cost. You should receive the e-mail within 24 hours of ordering. If you receive no confirmation within 36 hours, please email info@need2soul.com to check the status of your order.